Returns Policy

Have you received a defective item? Click here for more information We are really sorry to hear about this! In the unlikely event that you have received a defective item, please contact our support team who will sort it for you. Need to return something? Contact us for more information We know, returns can be […]

Have you received my return yet ?

Depending on the delivery service and the country with which you are returning your item, it may take an average of 21 business days (excluding weekends and holidays) to be delivered and processed by our return team. More precisely, our support processes returns in only 48 hours after receipt. We will inform you by email […]

I made a mistake on the size

It is common to choose the wrong size, no problem, Prachelle offers you the return of your leggings within 30 days. Unfortunately, we are not yet offering an exchange. To obtain leggings in the size you want, you will need to place a new order. If you have initiated a return, you will be notified […]

How do I return my products ?

You have 30 days from the date you received your items to make a return. A simple reason can be enough to make a return: you don’t like leggings, the size doesn’t suit you… In the event that it is not a clothe error sent or damaged, the return shipping costs are at your expense […]