Delivery estimation dates exceeded

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When you placed your order on Prachelle, you were given a delivery timeframe, indicating an estimated time for delivery of your package, the maximum of the timeframe representing the deadline for receipt.

If you have not received your package after the time interval deadline, contact us within 7 days. Together we will see the status of your order, check with the factory, its current follow-up… we will do our best to give you satisfaction.