I have received the wrong item

If you have unfortunately received a wrong item, contact us quickly so that Prachelle support can fix this problem as soon as possible for you.We will therefore need: Your order number The name of the item you did not receive The name of the item you received instead A clear picture of the item you […]

I want to change my order

After clicking on the “Order Now” button and making the payment, you have 15 minutes to make changes to your most recent order. These changes may include the following: Change of article or size Delivery/invoicing address Cancellation of the order In the event of a cancellation, a free refund will be made to your credit […]

I have received a faulty item

If you have received a defective product, please contact us immediately with the following details: Your order number (from the original order confirmation) Which item is damaged A detailed description Photographic evidence Please do not return damaged products unless Prachelle support notifies you, as this may slow down the time to resolve your issue. If […]

Delivery estimation dates exceeded

When you placed your order on Prachelle, you were given a delivery timeframe, indicating an estimated time for delivery of your package, the maximum of the timeframe representing the deadline for receipt. If you have not received your package after the time interval deadline, contact us within 7 days. Together we will see the status […]