Have you received a defective item? Click here for more information
We are really sorry to hear about this! In the unlikely event that you have received a defective item, please contact our support team who will sort it for you.
Need to return something? Contact us for more information
We know, returns can be a little annoying. You ordered something, and now you have to send it back. But don’t panic, at Prachelle, you will be taken care of to give you maximum guidance.
Prachelle Return Policy
- Is something wrong? No problem, no problem. Let us know and we’ll fix it.
- You are responsible for the cost of returning the goods and must have a tracking number. We do not apply restocking or management fees. No fees from Prachelle to be expected.
- Prachelle does not offer any exchanges at this time – only refunds.
- Items should not be worn or washed. No stains or signs of wear and tear. All labels (if any) must still be attached to return the goods.
- Items cannot be returned if the care label has been cut or removed.
- All components are thoroughly inspected before any action is taken.
- You have 30 days from the date you received your items to make a return.
- Orders placed with a reduction in loyalty points will not be able to give back the loyalty points used.
- Orders placed separately cannot be returned as a single order.
How to contact us to initiate a return? Click here for more information