I have received the wrong item

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If you have unfortunately received a wrong item, contact us quickly so that Prachelle support can fix this problem as soon as possible for you.
We will therefore need:

  • Your order number
  • The name of the item you did not receive
  • The name of the item you received instead
  • A clear picture of the item you received

You may be asked to return the incorrect item back to us through our returns process.
In this scenario, the return costs will be fully covered by Prachelle.