{"id":945,"date":"2019-08-26T22:46:07","date_gmt":"2019-08-26T20:46:07","guid":{"rendered":"https:\/\/support.leggingbay.com\/i-have-received-a-faulty-item\/"},"modified":"2020-06-08T15:26:41","modified_gmt":"2020-06-08T13:26:41","slug":"i-have-received-a-faulty-item","status":"publish","type":"post","link":"https:\/\/support.prachelle.com\/gb\/i-have-received-a-faulty-item\/","title":{"rendered":"I have received a faulty item"},"content":{"rendered":"<p>If you have received a defective product, please contact us immediately with the following details:<\/p>\n<ul>\n<li>Your order number (from the original order confirmation)<\/li>\n<li>Which item is damaged<\/li>\n<li>A detailed description<\/li>\n<li>Photographic evidence<\/li>\n<\/ul>\n<p>Please do not return damaged products unless Prachelle support notifies you, as this may slow down the time to resolve your issue.<\/p>\n<p>If your package has been damaged on delivery, please take a photographic proof and send it to us directly by email.<\/p>\n<p>All claims for damaged incoming packages must be made <strong>within 7 days of the delivery date<\/strong>.<\/p>\n<p>Unless proof of damage has been verified by a Prachelle support member, we cannot issue a refund, credit or replacement.<\/p>\n<p>Once we have received the above information, we will work quickly and efficiently to ensure that the problem is corrected instantly.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you have received a defective product, please contact us immediately with the following details: Your order number (from the original order confirmation) Which item is damaged A detailed description Photographic evidence Please do not return damaged products unless Prachelle support notifies you, as this may slow down the time to resolve your issue. If [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[70],"tags":[],"class_list":["post-945","post","type-post","status-publish","format-standard","hentry","category-orders-gb"],"_links":{"self":[{"href":"https:\/\/support.prachelle.com\/gb\/wp-json\/wp\/v2\/posts\/945","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.prachelle.com\/gb\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/support.prachelle.com\/gb\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/support.prachelle.com\/gb\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/support.prachelle.com\/gb\/wp-json\/wp\/v2\/comments?post=945"}],"version-history":[{"count":1,"href":"https:\/\/support.prachelle.com\/gb\/wp-json\/wp\/v2\/posts\/945\/revisions"}],"predecessor-version":[{"id":1149,"href":"https:\/\/support.prachelle.com\/gb\/wp-json\/wp\/v2\/posts\/945\/revisions\/1149"}],"wp:attachment":[{"href":"https:\/\/support.prachelle.com\/gb\/wp-json\/wp\/v2\/media?parent=945"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/support.prachelle.com\/gb\/wp-json\/wp\/v2\/categories?post=945"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/support.prachelle.com\/gb\/wp-json\/wp\/v2\/tags?post=945"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}